- If you end up not being satisfied with your order, you can return it within 14 calendar days from the date of delivery of the order. (According to art. 44 of the Law 7 / 1996 of 15 January Retail Trade amended by Law 47/2002 of 19 December.).
For the return of the product we must be returned in its original packaging, prior notice of which will be performed this recovery.
We are not responsible for the return if the product has been tampered with or damaged by the customer.
- Items purchased by the customer have TWO YEARS WARRANTY against manufacturing defects, for parts or spare parts to FIVE YEARS WARRANTY.
Defects or damage due to incorrect use or handling or wear caused by improper use are not included in this guarantee.
Our policy is based on customer satisfaction, therefore you can contact us for the correction of any anomaly, the process of refund or the exchange of any product with another.
- In the case of defective or incorrect shipments, all shipping costs borne by www.cuchilleriaalabacete.com (Grupo Marpasi SL).
To make the change or refund you must notify us in advance, either by phone or by mail to info@cuchilleriaalbacete.com
Any shipping or return must be authorized by Grupo Marpasi S.L. Our company will tell you how to proceed. No returns will be accepted if they weren't authorized first.
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- Usually, the company in charge of the delivery to countries of the European Community is
 or 
The customer will be notified when the shipment is made by any other
company. Deliveries to the rest of countries will be made by the company  or
- The customers will receive their orders in 2 to 7 days
(Spain), except specified items (craft pieces)
that can take longer. For the remaining countries, the orders will be received in 3 to
20 days, depending on the country.
If we do not have the requested items, we will contact the customer within a maximum period of 3 days to provide a possible replacement to such items or refund the amount. The realization of refunds will take place within a maximum period of 14 calendar days after the request of the refund.
- Shipping and payment terms are:
Spain-Peninsula:
Free from
60 € (Payment by credit card, bank transfer or Paypal).
6.5 € - Orders less than
60 € (Payment by credit card, bank transfer or Paypal).
9.5 € - Cash on delivery (Orders over € 200 will not be accepted)
Spain-Balearics:
Free from
60 € (Payment by credit card, bank transfer or Paypal).
7 € - Orders less than
60 € (Payment by credit card, bank transfer or Paypal).
10 € - Cash on delivery (Orders over € 200 will not be accepted)
Portugal-Peninsula
Free from
60 € (Payment by credit card, bank transfer or Paypal).
7 € - Orders less than
60 € (Payment by credit card, bank transfer or Paypal).
10 € - Cash on delivery (Orders over € 200 will not be accepted)
Andorra: (Payment by credit card, bank transfer
or Paypal).
Free from
60 €
7 € - Orders less than
60 €
Other destinations and countries (Payment by
credit card, bank transfer or Paypal).
Up to 3 kilograms
19 € - Spain - Canarias/Ceuta/Melilla
12 € - Metropolitan France. (Free from 80 €)
12 € - Germany. (Free from 80 €)
15 € - United Kingdom and Ireland. (Free from 80 €)
15 € - Italy. (Free from 80 €)
15 € - Austria. (Free from 80 €)
31 € - Gibraltar and Australia
19.5 € - Belgium, Denmark, Holland, Hungary.
19.5 € - Luxembourg, Poland, Czech Republic.
28.4 € - Bulgaria, Estonia, Finland, Greece, Latvia,
Lithuania, Sweden.
Up to 2 kilograms
27.7 € - Bosnia, Croatia, Romania, Serbia.
30.5 € - Slovakia, Slovenia, Switzerland, Turkey.
25.5 € - Rest of Europe (Armenia, Belarus, Cyprus, Greenland,
Iceland, Israel, Malta, Russia, Serbia, Ukraine ...)
37 € - Azores, Madeira, Isle of Man
37 € - New Zealand
25.5 € - Norway, Canada and the United States.
25.5 € - Central America and South America.
25.5 € - Africa, Asia (China, South Korea,
Philippines, Honkong, India, Indonesia, Japan, Malaysia, Thailand....)
We can ship any number of articles.
Please inform yourself on the legal RESTRICTIONS that your country might have on our articles.
- DUTIES AND TAXES. Orders that are shipped outside
the European Union, the Canary Islands, Ceuta and Melilla
taxes and tariffs charged to the customer under the existing
provisions of each country. These must be paid at the time
of receiving the shipment. In these countries no VAT will
be applied in the order. www.cuchilleriaalbacete.com
(Grupo Marpasi SL) is not liable for delays caused by the
different customs.
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PAYMENT ON DELIVERY
Payments on delivery may only be made for those orders shipping to mainland Spain.
BANK TRANSFER
The income may be performed in any of the following accounts, to the name Grupo Marpasi S.L.:
Caja Rural de Albacete - 3190-0097-94-4004517316
If you transfer out of Spain, you will need the following bank details:
IBAN: ES49 3190 0097 9440 0451 7316 BIC: BCOEESMM190
After receiving the amount of your order, we will proceed to ship it.
PAYPAL
Payment by www.paypal.es virtual account. Once your payment is verified, we will proceed to process the order.
CREDIT O DEBIT CARD (Visa, Mastercard...)
Payment by credit or debit card, through the payment gateway of the bank Caja Rural de Albacete - Ruralvia. As soon as we receive the payment, we will proceed to process your order.
The payments made by credit or debit card, either through PayPal or by TPV Caja Rural are completely secure. www.cuchilerriaalbacete.com (Grupo Marpasi SL) has no access to your credit/debit card data.
  
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